Frequently Asked Questions
What materials do you use?
• Anti tarnish (brass & stainless steel)
• Fashion (high-quality alloy and plated pieces)
• Oxidized (classic dark-finish jewellery)
• Sterling Silver (92.5% pure silver)
Each piece is chosen for quality, durability, and aesthetic appeal.
How do I care for my jewellery?
• Avoid direct contact with chemicals, perfumes, and water.
• Wipe gently with a soft cloth after each wear.
• Pat dry jewellery completely before storing
Will my jewellery tarnish or fade?
Anti tarnish and sterling silver pieces may darken over time due to exposure to air, skin oils, and moisture—this is natural. Sterling silver often develops a patina that can be gently polished. Oxidized finishes are intentional and add character
My sterling silver has tarnished—what should I do?
Use silver polishing cloth or a gentle cleanser. Avoid harsh methods.
How much time does it take to deliver the order?
It may take up to 48 hours for us to process your order after confirmation. Once your order is shipped, most deliveries are completed within 4 to 6 business days, depending on your location. You will receive SMS or email or WhatsApp notifications once the order is shipped.
Can I cancel my order after it has been shipped?
Unfortunately, once an order has been shipped, we can't cancel your order. For any queries, please contact us on support@jiyavi.com